Customer Complaint Handling

Customer Complaint Handling Policy

At Oribelle, we value our customers and are committed to providing the highest quality skincare products and services. Your satisfaction is our priority, and we take any complaints seriously. Here’s how we handle customer complaints:

Submission of Complaints

Complaints can be submitted through our website. Email at oribellepakistan@gmail.com.

Please provide your order number, a detailed description of the issue, and any relevant photos to help us address your concern promptly.

Acknowledgment

We will acknowledge receipt of your complaint within 24 hours and provide an estimated timeframe for resolution.

Review and Investigation

Our team will review and investigate your complaint thoroughly. We may contact you for additional information if needed.

Resolution

We will aim to resolve your complaint within 7 business days. Solutions may include a refund, replacement, or other appropriate actions based on the nature of the complaint.

Follow-Up

Once the issue is resolved, we will follow up with you to ensure your satisfaction and gather feedback on our complaint handling process.

Privacy

All complaints will be handled confidentially. Your personal information will only be used to address your complaint and will not be shared with third parties.

If you have any questions or need further assistance, please do not hesitate to contact us. Thank you for helping us improve our services.